Shipping policy

Hakutora offers FREE SHIPPING to the UK. There is a minimum spend amount required before you can access our free shipping offer.

We try to ship items within 2 working days after receiving your order. Please contact us before ordering if you need your item urgently.

For domestic orders you can choose various shipping methods and rates at checkout.

For orders outside of the UK please contact us for shipping rates with your full address. .

UNDELIVERED PACKAGES

If there is nobody available to receive the package, the courier will leave a note with information about how to arrange a collection from the local depot, or arrange a re-delivery.

If the order was attempted to be delivered but the customer was not home, we cannot refund the shipping cost.

Undelivered packages are returned to our head office in Manchester, UK. If you would like us to resend your package, a new shipping fee will apply.